Say, for example, you know how a certain process is done, like maybe an installment plan or a refund. You tell the customer that it will take two to three weeks subject to approval by the finance department. And the customer shoots you down and compares to every other company which can do it better, faster, easier.
So you explain yourself, but it gets shot down again as 'a lot of excuses'.
How do you help a customer who insists on jumping off the cliff? Do you jump with him?
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