Some think that being in a call centre can be very senang, cause you don't meet and deal with customers' face to face. But they forget that the phone offers anonymity mutually, and that veil of pseudo-physicality results in customers being more blunt and vocal.
A conversation I had with a customer today lasted an hour. Not the longest I ever had, but it was certainly emotionally draining. Yet, despite the ill effects they have on me, customers always remind me of many life's statements. Such as, trust has to be earned. Also, acting blur can extend longevity.
Above all, my customers never fail to instil the sense of humanity in me. In this world of hardware and software, and technology and virtual reality blur the vision of reality, it is not easy to find humanity.
When was the last time you felt the pulse of your heart? Or stopped to breathe in fresh roses? Or savour the garlic of the bak kut teh?
At the end of the day, my customers remind me that I am but a human. There will always one above me, and one below me. There will always be harsh moments, and calm soothing ones. Though they illuminate my sad side, and induce compassion, they also reveal the vengeful angry unreasonable narrow-minded sides of them.
At what costs, do we discover ourselves?
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